2012 HOLIDAY SHIPPING INFORMATION
Magnetic Poetry can not guarantee delivery of shipments to domestic U.S. addresses by Decmber 25 placed after December 10 without priority shipping.
UPS, FedEx and USPS do not offer home delivery on December 25 or January 1. Additionally, UPS and FedEx do not offer home delivery on December 24 or December 31.
Magnetic Poetry will not be shipping any orders from December 22 to December 30. All orders placed during this time will ship on December 31.
GENERAL SHIPPING INFORMATION:
Based on your ship to address, applicable local sales taxes will be charged.
Magnetic Poetry uses USPS as its primary continental U.S. shipping provider. Please allow 5 to 14 business days for transit time from date of order placement (do not include Saturday or Sunday in calculation of transit time). Magnetic Poetry is not responsible for delays in transit time and does not guarantee delivery times.
Orders to US PO boxes, Alaska, Hawaii, US territories, and Canada are shipped USPS First Class Mail. Please allow extra time for delivery.
Overnight and other shipping options available. Please call Customer Service at 1-800-370-7697 or 1-612-638-1040 for more information. You can also email your questions to customer service.
INTERNATIONAL SHIPPING INFORMATION:
Due to the wide variety and complexity of shipping systems used globally, international shipping can be very slow and delivery times are difficult to predict. We thank you in advance for your patience.
European Union* orders are shipped via USPS Air Parcel post. (* EU Countries = Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Holland, Hungary, Ireland, Italy, Lithuania Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovenia Spain, Sweden, Switzerland, Turkey, United Kingdom). Please allow at least 14 to 28 business days for delivery.
Other international (non-Canada, non-EU) orders are shipped via USPS First Class International Service. Additional shipping charges will be calculated and applied. We will notify you of shipping charges before charging or shipping your order. Please allow up to 12 weeks for delivery.
The speed of delivery will be impacted by time spent in the U.S. Postal Service, in customs clearance and in the postal delivery system of the recipient's country. Magnetic Poetry has no control over these factors. International shipments can be further impacted by inaccurate delivery addresses, customs delays and post office delivery restrictions. Orders affected by these factors generally take at least 8 weeks for delivery; Magnetic Poetry can take no action on these orders during that time. Again, we thank you for your patience.
CUSTOMS DECLARATIONS, DUTIES & TAXES
International orders may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance are your responsibility; Magnetic Poetry does not pay any costs for importation or taxes. If in doubt, check with your local post office to determine how much you will be charged to receive your order. Every international shipment has an appropriate customs form securely attached to the exterior of the package. This form declares the actual value and contents of the package and can not be altered to reflect any other value.
Magnetic Poetry is not responsible for packages lost in transit. Most delays with international shipments occur in the local customs office and/or local post office of the destination country. Most of the variability in shipment duration is due to time spent in customs or when a package is awaiting pickup at a post office (and, in the case of surface shipments, awaiting a ship for overseas transport). If you feel your package is late, first check with your local post office and customs office. Magnetic Poetry is not responsible for any costs incurred by the purchaser or recipient of orders due to shipment failure or late delivery.
If you would like to pay extra for insurance and registered mail, items must be sent via Express Mail International. Notify us in the notes section of your order that you would prefer Express Mail International and we will calculate costs and notify you of shipping charges before charging or shipping your order. We will not ship without your final approval of these charges. Insurance and registered mail services are not available in all countries.
Tracking International Shipments: Due to the number of factors beyond our control, we do not currently offer tracking of international shipments as a part of our standard international shipping.