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OTHER INFORMATION
WEB STORE RETURN/REFUND POLICY
Web Store customers can return unused product in resellable condition for a full exchange or product price refund within 15 days of receipt. Shipping costs will not be refunded.
HOW TO REQUEST A RETURN
Email us at cs3@magneticpoetry.com.
We will notify you where to ship the return. We will also notify you when your return is received at our facilities with an indication as to what will follow.
If you have requested a refund, be advised that returning funds usually take 7-10 days to appear in the account used to make the purchase.
WHO COVERS RETURN SHIPPING COSTS?
In cases where items have arrived in damaged condition or are confirmed by Magnetic Poetry representative to be defective, Magnetic Poetry will provide a prepaid return shipping label. If you have damaged or defective product, return the product only by using a Magnetic Poetry supplied pre-paid shipping label; Magnetic Poetry can not reimburse for any other return shipping costs. For cases other than damaged or defective product, return shipping costs are the responsibility of the customer.
If returning goods at your own expense, please consider using a trackable shipping service. Magnetic Poetry is not responsible for items lost in transit.
RETURNING DAMAGED / DEFECTIVE ITEMS
In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer service department. In many cases, action (in the form of reshipment or refund) can be taken as soon as substantiation of the claim has been provided by the customer. If the damage / defect cannot be verified over the phone or via email contact, the item may be required to return to Magnetic Poetry for inspection before a determination can be made as to the state of the product.
Click on the product title to download its instructions
The Magnetic Poetry story has been a pop culture phenomenon-and it
keeps growing. Information about the Magnetic Poetry story, including
product images, photos and interviews with company founder Dave Kapell,
is available upon request by calling Magnetic Poetry at (612) 638-1040.
Almost since its beginning, Magnetic Poetry has found its way into
the classroom. Teachers have told us that it is a fun "manipulative,"
allowing students to play with language and improve their writing skills
in the process.
We've developed an In The Classroom guide with the help of educators.You can download it here.